Service terms

Authorized use

You must use 1NPA lawfully, maintain accurate account and compliance information, protect credentials, and ensure that calling, messaging, recording, fax, video, and contact-processing activities are authorized.

Communications compliance

Messaging requires appropriate consent and opt-out handling. Number ports require authority from the current account holder. Emergency calling, recording, marketing, toll-free, and industry-specific requirements may vary by location and use case.

SMS/MMS program terms

By opting in to 1NPA SMS/MMS, you agree to receive service, customer-care, account, or support messages at the mobile number you provide. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You may reply STOP to opt out and HELP for assistance. Carriers are not liable for delayed or undelivered messages. You are responsible for keeping your mobile number current and for having authority to use the number you enroll.

Plans and prepaid balances

Displayed plans and allowances are governed by the applicable order and approved configuration. Prepaid and billing abstractions do not authorize a charge while live billing gates are disabled. Taxes, carrier fees, and usage charges may apply after controlled activation.

Availability and changes

Pre-release functionality may remain disabled, mocked, or subject to controlled testing. 1NPA may suspend unsafe or abusive activity and may change functionality to protect customers or comply with provider requirements.

Customer data

Workspace owners control authorized user access. Data requests are reviewed for identity, retention, security, fraud-prevention, contractual, and legal requirements before deletion or correction.